REFUND AND CANCELLATION POLICY

1. Policy Summary

We offer returns and replacement only in cases of missing, damaged, or wrong products. You must report any such issues within 7 days of receiving your order.

2. Cancellations

• Order cancellations are accepted only before dispatch.
• Once the order has been packed or shipped, cancellation requests will not be accepted.

3. Damaged or Missing Products

• If you receive a damaged, wrong, or missing item, please contact our customer support within 7 days of delivery.
• Provide your order number, clear photos, and an unboxing/opening video as proof.
• After review and approval, we will offer you a replacement or refund, as applicable.

4. Return / Replacement Procedure

• Initiate your return or replacement request by contacting our customer support within 7 days of delivery.

5. Refund Processing

• Approved refunds will be processed within 7–10 business days to your original payment method.

6. Replacement Processing

• If a replacement is approved, the new item will be dispatched within 7 days (subject to stock availability).
• If the issue is verified as our fault (missing, wrong or damaged product), return shipping costs will be borne by us.
• If the product is unavailable, we will issue a refund instead.

7. Modifications

We reserve the right to update or modify this policy at any time, with changes reflected on our website.

8. Contact Information

Phone: 9633724220
Email: sparsh.home@gmail.com