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PRIVACY POLICY

Sparsh Home (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://sparshhome.com (the “Site”) and related services.

By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and postal address when you register, place an order, or contact us.
  • Account Details: including username, passwords (securely stored), and preferences when you create or manage an account.
  • Transaction Details: such as order history, billing address, shipping address, and payment information when you make a purchase.
  • Usage and Technical Data: including IP address, browser type, device details, operating system, pages you visit, time and date of visits, and other technical data collected automatically.
  • Communication Data: such as messages, inquiries, support requests, and feedback you provide to us.
  • Marketing Preferences: including your subscription choices and consent for receiving promotional communications.

2. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders
  • Verifying your identity
  • Communicating with you about orders, inquiries, or support
  • Sending you updates, promotions, and newsletters (if you have consented)
  • Improving and personalizing your experience on the Site
  • Ensuring security, preventing fraud, and addressing technical issues
  • Complying with legal or regulatory requirements

3. Sharing of Information

We may share your information with:

  • Service providers, partners, and vendors such as payment processors, delivery partners, hosting providers, and analytics services
  • Legal authorities when required to comply with the law
  • Affiliates or successors in case of a merger, acquisition, or restructuring

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to collect data about how you interact with the Site. These help us improve functionality, personalize your experience, and analyze traffic. You can control or disable cookies through your browser settings, but this may affect your experience.

5. Security

We take appropriate security measures to protect your information from unauthorized access, misuse, loss, or alteration. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, your data will be deleted or anonymized.

7. Your Rights

Depending on applicable law, you may have rights to:

  • Access and request a copy of the data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing of your data
  • Withdraw consent for marketing communications
  • Request data portability where applicable

To exercise these rights, please contact us (details below).

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to external websites or services. We are not responsible for their privacy practices, and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with the “Last updated” date changed accordingly. Continued use of the Site indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Phone: 09633724220
Email: sparsh.home@gmail.com
Address: Chemmanam Building, next to Dr Aleykutty’s Histopathology Centre, Kumarapuram, MCPO, Kerala 695011